SWISHEMAIL SUPPORT

We're here
to help.

Questions about your inbox? Having trouble accessing your account? Or something not working as expected? Our support team is here to help you get back to what matters.

✉ Our current support channel is email.
GET IN TOUCH

One simple way
to reach us.

Whether you need help with your account, have found a technical problem or simply want to ask a question, you can contact us directly by email.

OFFICIAL SWISHEMAIL SUPPORT

Send us an email.

Tell us what's happening, and include enough information for us to understand the issue.

support@swish.email
Write to support
BEFORE YOU EMAIL

Help us understand your issue.

01
Tell us what happened

Briefly describe the problem or question.

02
Include relevant details

Mention any error messages, device or browser information, and when the issue occurred.

03
Protect sensitive information

Never send us passwords, recovery codes, authentication tokens or payment details.

04
Use a reachable email address

If you can't access your SwishEmail inbox, contact us from an address where you can receive a reply.

IN DEVELOPMENT

A new support experience
is on the way.

We're creating a new SwishEmail support ticket system to make requesting help and managing support enquiries easier.

While we work on the new system, you can continue to contact our team directly at support@swish.email.

↗
Support ticket system Currently being developed
Coming soon
HELPFUL ANSWERS

Common questions.
Simple answers.

Find guidance for some of the most common questions about using SwishEmail.

◎

Account & sign-in

Where do I sign in to SwishEmail? +
You can sign in through our public webmail service at webmail.swish.email.
What if I've forgotten my password? +
Visit SwishEmail Webmail and use the available password recovery option. If you need additional assistance, email support@swish.email.
Can I create a free SwishEmail account? +
SwishEmail is a free email service for everyday users. Visit webmail.swish.email to get started.
✉

Using SwishEmail

How much free email storage do I get? +
SwishEmail provides 25 GB of free email storage. You can learn more about the service on our Features page.
Can I access SwishEmail on my phone? +
SwishEmail provides responsive webmail for mobile browsers. You can access it through webmail.swish.email.
What should I do if an email isn't working as expected? +
Contact support@swish.email and describe the issue. Include any relevant error messages and when the problem occurred, but do not send your password or other secret account information.
◇

Security & account protection

Can I manage my account sessions? +
SwishEmail includes account session management. Learn more about account access and available controls on our Security page.
Can I block unwanted senders? +
SwishEmail provides blocked-sender management and spam controls to help you manage unwanted messages.
Will SwishEmail Support ask for my password? +
You should never share your password, recovery codes or authentication tokens with anyone, including someone claiming to represent SwishEmail Support.
✦

Contacting support

How do I contact SwishEmail Support? +
Send an email to support@swish.email. This is our current customer support contact.
Is there a support ticket system? +
We're currently developing a new support ticket system. It isn't available to customers yet. Until it launches, please contact us by email at support@swish.email.
What should I include in my support email? +
Explain what you need help with and include relevant details such as error messages, device or browser information and when the issue occurred. Never include passwords or recovery codes.
NEED A HAND?

We're only
an email away.

Have a question or need assistance with SwishEmail? Reach out to our support team.

Email support@swish.email